Personalized Mints

Personalized Mints

When it comes to effective customer service, small changes can have a big impact.One of the most critical periods of the process is the follow-up after purchase: making your customer feel like they've made the right choice as soon as they've bought from you goes a long way to developing your relationship with them.In this regard, we have a lot to learn from a service position that you might not expect: Not only do they interact directly with the customer, research has found that their "follow up" (post purchase) actions can greatly effect the customer's perception of their service, and accordingly, the tip that they leave them.

Of all the things that waiters/waitresses (henceforth just referred to as "waiters") could do to increase tips, how important would you place "giving mints" in terms of effectiveness?
It turns out, you and I probably greatly underestimated the psychological process behind mint-giving, as the way (and amount) in which mints were given was shown to increase tip amount by

Personalized Mints

Personalized Mints

Personalized Mints

Personalized Mints

Personalized Mints

Personalized Mints

Personalized Mints

Personalized Mints

Personalized Mints